Privacy Policy

Effective Date: April 9, 2026
Last Updated: April 9, 2026

CalgaryMortgages.com ("we," "us," or "our") is operated by Digified Media. We are committed to protecting the privacy of visitors to our website and individuals who use our mortgage broker matching service. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under Canadian privacy law.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information We Collect

Information You Provide Directly

When you use our mortgage rate matching form, contact form, or other interactive features, we may collect:

Contact information: your name, email address, and phone number
Mortgage details: whether you are purchasing or renewing, property type, approximate price range, down payment amount, and renewal date
Location information: the Calgary neighbourhood or area where you are buying or own property
Communication content: any messages you send through our contact form

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device and browser information: browser type, operating system, screen resolution
Usage data: pages visited, time spent on pages, referring URL
IP address: used for general geographic location (city-level) and security purposes
Cookies and similar technologies: as described in Section 6 below

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Broker matching: to connect you with a licensed Calgary mortgage broker suited to your situation
Communication: to respond to your inquiries and provide information you have requested
Service improvement: to understand how visitors use our website and improve our content and services
Legal compliance: to comply with applicable laws, regulations, and legal processes

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Who We Share Your Information With

We share your personal information only in the following circumstances:

Mortgage brokers: When you submit a rate matching request, we share your contact information and mortgage details with one or more licensed mortgage brokers in our Calgary network. These brokers are licensed through the Real Estate Council of Alberta (RECA) and are bound by their own professional privacy obligations.
Service providers: We use third-party services for website hosting (Amazon Web Services), analytics, and form processing. These providers process data on our behalf and are contractually required to protect your information.
Legal requirements: We may disclose information if required by law, court order, or governmental regulation.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Consent

By submitting information through our lead forms, you expressly consent to:

The collection and use of your personal information as described in this policy
Being contacted by a Calgary mortgage broker regarding your inquiry
Receiving a follow-up communication from us to confirm your request was handled

You may withdraw your consent at any time by contacting us at the email address below. Withdrawal of consent may limit our ability to provide the broker matching service.

5. CASL Compliance

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if:

You have given express consent (e.g., by opting in through a form), or
We have implied consent based on an existing business relationship

Every commercial email we send includes a clear unsubscribe mechanism, our identity and contact information, and is processed within 10 business days of your unsubscribe request.

Transactional messages (e.g., confirming your broker match request) are not commercial electronic messages under CASL and do not require separate consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

Essential cookies: required for the website to function (e.g., session management, security)
Analytics cookies: help us understand how visitors use our site (e.g., pages visited, traffic sources)
Performance cookies: used for caching and site speed optimization

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

Lead form submissions: retained for up to 24 months after your last interaction with us
Contact form messages: retained for up to 12 months
Analytics data: retained in aggregate form and not linked to identifiable individuals

After the retention period, personal information is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted to and from our website
Secure hosting infrastructure with access controls
Regular security monitoring and updates

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

Access: request a copy of the personal information we hold about you
Correction: request that we correct any inaccurate or incomplete personal information
Withdrawal of consent: withdraw your consent to the collection, use, or disclosure of your personal information
Complaint: file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information in Section 11 below. We will respond to your request within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:

CalgaryMortgages.com
Operated by Digified Media
Email: partnerships@calgarymortgages.com
Website: calgarymortgages.com/contact

You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices.